Dear customer,

Welcome to Shinhara Japanese Anteiques' online store！
Our store sells mainly vessels from the Edo period through the Meiji and Taisho periods. You can switch the language to English in the menu.

1.About antique vessels.
Each piece is hand-painted and handmade, so there are individual differences in the size, color, and size of the painted patterns on each piece.
The iron component formed in the kiln during firing appears on the vessels, kiln defects, pinholes, these items are not classified as damaged.
No two are alike, and each is unique.
We hope you will understand and enjoy such a sense of time and individuality.

2.About Payment Methods.
・Convenience store payment
・Bank transfer payment
・Credit card payment
・Pay ID
・Carrier payment
・PayPay payment
・Amazon Pay
・Postpaid payment
You can choose from the above payment methods.

3.About Shipping Charges.
1000 JPY flat rate in Japan.
Free shipping on purchases over 20,000 JPY.

4.About shipping.
We will responsibly deliver your order by Japan Post's domestic parcel delivery service.
After confirming payment, we ship within 1-5 business days, and are closed on Saturdays, Sundays, and holidays.
Also, please note that items may not arrive by the designated date due to congestion or weather conditions. Please understand that we apologize for any inconvenience caused.

5.Return policy
We do not accept returns or exchanges for any reason.
・Damage to goods during transportation.
・If you receive an item that is different from what you ordered.
・When you receive a damaged product.
Only in the above cases will we be able to return or exchange the item as soon as possible.
Please call or e-mail us within 3 days of receipt of the item in an unused condition.
Please note that we cannot accept returns or exchanges after 3 days.

6.About layaway
We do not accept any layaway in order to prevent problems.

７.About out of stock
Please note that some items may be out of stock due to being sold at the same time as the store.
In such cases, we apologize, but we will contact you to cancel the order.

8.About Receipts
We issue receipts only to those who wish to receive them.
If you wish to receive a receipt, please write your name and description in the remarks column.

9.About placement and distribution
Although it is possible to designate a delivery service, we will not be able to guarantee or re-deliver lost or stolen merchandise.
We cannot guarantee or re-delivery in case of loss or theft.
Please pick up your package in person if at all possible.

10.Shipping is only available within Japan.
Delivery to hotels and places of stay in Japan is also available.
Compensation for damage during shipping will be applied to destinations within Japan.
Please check the condition of your parcel as soon as you receive it. （Please check the condition of your parcel as soon as you receive it (for details, please refer to ⑤).
Please note that damage to your parcel while it is being transported overseas from the delivery address in Japan is not covered by the compensation.

If you have any questions, please feel free to message us.